Client account data
Risk Warning
This content is for users of the Wrap Investment Hub and must not be relied on by anyone else. The value of investments can go down as well as up and may be worth less than originally invested.
Model portfolio accounts
You can view details of the underlying accounts within your model portfolios. A separate account is created per client, per tax wrapper and per model.
Example: If a client invested in the same model portfolio across four Wrap products, they would have four accounts in that model portfolio.
Please note: Each account created is given a unique DM prefix account number.
‘New’ accounts and ‘Closed’ accounts
No action is required to invest or authorise new accounts, additional payments, withdrawals or closed client accounts. We’ll process these automatically and the underlying trades placed by the platform (depending on the strategy you select for additional payments and withdrawals at model set up)
You can access MI on the details of new client accounts created in your model portfolios by simply running a ‘New Accounts Report’. Find out about client reports.
Individual payments ‘in and out’ can be viewed under the ‘Accounts’ menu and also via a ‘Model Cashflow Report to see an overall view of total money in and out of the model portfolio. Find out how to run a model cashflow report.
Accounts search
You can search for accounts using different fields and results are returned in the table on the accounts main menu.
- Account type - you can select model holder (client account) or shadow model.
- Model portfolio - you can search across all model portfolios or select an individual model portfolio.
- Account number - this is the Investment Management Hub DM prefix account number.
- Account name - this is the client account name.
Platform reference number - this is the Wrap product reference number for the client’s investment.

Detailed account information
If you click on the hyperlinked DM account number from the search results it takes you into the account record.
This gives you a summary view of the client’s account with the account details on the right of the screen giving you some limited personal information. The summary page shows the client’s holdings by asset class, sector, geographical location as well as their top 10 holdings.

Portfolio
You can access further details of the client’s holdings and performance by selecting the ‘Portfolio’ tab where you can view the following:
*as per the summary page.
- Investments - details of the client’s holdings within the model portfolio. You can change the date to view the client’s actual position at any selected point in time.
- Sectors - the client’s percentage holdings by sector*.
- Asset Class - the client’s percentage holdings by asset class*.
- Geographical - the client’s percentage holdings by geographical location*.
- Top 10 - the client’s underlying top 10 holdings across the portfolio from the underlying assets within each fund. These are aggregated together to give an overall percentage at model portfolio level*.

Account Performance (Summary)
- Opening portfolio value - the total value of the client’s holdings at the start of the reporting period.
- Capital in/out - any payments and withdrawals made by the client.
- Securities in/out - any re-registrations into or out of the model portfolio.
- Realised gain/loss - any realised gains or losses from disposals made within the model portfolio calculated against the weighted average acquisition cost.
- Unrealised gain/loss - any unrealised gains or losses on assets held within the model portfolio based on the last market value calculated against the weighted average acquisition cost.
- Interest - value of interest received on cash assets in the period.
- Distributions - value of distributions received in the period.
- Tax - amount of tax paid on interest and distributions.
- Charges - amount of charges deducted in the reporting period including the Portfolio Manager Fee and any trading charges. This does not cover any charges that are taken on the Wrap platform i.e. Wrap product charges and adviser charges.
- Net gain/loss - difference between opening and closing value.
- Return before charges - percentage return over the reporting period before the deduction of charges, calculated using Internal Rate of Return (IRR).
- Return after charges - percentage return over the reporting period after the deduction of charges, calculated using Internal Rate of Return (IRR).

Account Performance Detail
Cash Account Summary
- Currently available - balance of the cash currently available
- Cash commitments - cash commitments for any open orders
- Balance - running balance of the cash in the model account
- Accrued interest - running balance of the accrued interest.
Cash Account Statement
The cash statement page allows you to see all cash transactions that have completed on the model account for a selected period.
Account Details
This gives you some basic model portfolio account details and where you can confirm that an Investment Management Agreement (IMA) is received for your client or prevent a client from being rebalanced.
IMA Received
Please ensure that you have the appropriate agreements in place to allow you to manage assets on a discretionary basis. If you require an agreement at individual client level, you can check this box to confirm when that agreement is received.
If your agreements are at an adviser firm level, you will permission your model portfolios by adviser firm. This means that only clients of those advisers you have an agreement with can invest in your model portfolios.
Prevent Rebalance
If, for any reason, you need to exclude a client from a rebalance you can check this box and that client will be excluded from all rebalances – automatic or manual. They will appear on the ‘excluded clients list’ when instructing a manual rebalance.
Account Transactions
You can access details of all transactions across an account invested in a model portfolio.
Deals
You can view deals both’ in progress’ and ‘completed’ for an individual account.
- Order status - search for all deals or deals by Order Status of; in progress, fulfilled or cancelled
- Order type - search by ‘Single’ or ‘Auto’ – this would be for deals generated by a single instruction or a regular automatic instruction such as regular payments or withdrawals.
Investments
On the investments page you can see all investment transactions that have completed on the model account for a given period.
- Type - search across all transactions or by the transaction type.
Deposits and withdrawals
You’ll be able to view instructions for payments in or out of the account that have not yet been completed or have been cancelled. You can also check any pending instructions on an individual account. You do not need to take any action, but you can view these details if you want to. To review completed payments and withdrawals you should go to the cash account statement page.
Corporate Actions
You can search for and view any corporate actions ‘in progress’ or ‘completed’ on any of the investments within the model account. You can search by investment, corporate action ID and type.
The type of corporate actions you can search by are: Buy Back; Capital Change; Conversion; Coupon; Dividend; Other Extinctions; Rights Issue; Takeover and Warrants.