Support for users who are deaf, hard of hearing or speech-impaired
I have difficulty hearing or speaking over the telephone
You can contact us using Relay UK (provided by BT).
To use this service, you’ll need to download the Relay app (link opens in a new tab) to your computer, laptop, tablet or android smartphone. You’ll find more information and full instructions on the Relay UK website (link opens in new tab).
When you use this service, you’ll be connected to a Relay Assistant who will join the call. They will interpret by reading out the text you’ve typed into your phone or other device.
Please be assured that the Relay Assistants are bound by confidentiality and any details you share with them, such as identification details or financial information, are secure and protected.
I need to talk to you using sign language
We accept calls where customers use a Sign Language Interpreter (SLI) to speak on their behalf.
We ask for the SLI's name or badge number to check they are registered via the NRCPD website (link opens in a new tab). Once verified, we can continue the conversation and take your instructions via the interpreter.
More support on making the web work for you
AbilityNet (link opens in new tab) is a UK charity with a global perspective that provide online resources to help individuals with any disability, of any age, to use all kinds of digital technology.
They provide advice on making your device easier to use if you have an impairment or disability and have created some simple 'how to' guides (link opens in a new tab).
Need support or have a question?
It’s important that our website is accessible to all our customers. If you experience any issues using our website or have accessibility questions, please get in touch by email: helpinghand@aberdeenplc.com.