Service status
Important updates on the status of our services, any issues and planned downtimes for maintenance and public holidays.
Current status
Platforms
Wrap and Fundzone platforms
Elevate platform
We continually monitor platform performance to ensure everything is working as it should. If you think something doesn't look right, please get in touch in the usual way.
Telephone lines
Wrap telephone lines
Normal service levels in place.
Please note our telephone lines will be closed on Thursday 28 August from 3:30pm for essential training and will re-open on Friday 29 August at 9am.
Elevate telephone lines
Planned service changes
Our telephone lines close on public holidays.
You can still submit new business and servicing requests on your platform and view our online support.
Please note, remuneration payments will be processed on the next available business day. Deduction of charges will remain unchanged.
Upcoming 2025 public holidays and opening hours:
- Wednesday 24 December: 09.00 – 12.30
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Wednesday 31 December: 09.00 – 12.30