Checking transactions
Check that payments in or out have completed and ensure money is invested, or disinvested, at the right time.
What you will need to
To view in-progress transactions
Go to Transactions > Deposits/Withdrawals
- Use Status to filter by Open and Cancelled transactions
- Use Select View to filter by product wrapper
- Hover over an entry to show:
For a regular payment in:
- the bank account details
- the next payment is due
For a regular withdrawal:
- the bank account details
- the first withdrawal date
- the next withdrawal date
Please note
In progress withdrawals display until the funds have been received by your client. Payments in are displayed until we have received the payment.
Once the payments have cleared, they are displayed in Cash Account > Statement
You can find full details of any transfer on the Transfers tab.
Regular payment in
Eight days before the regular due date, the platform will create an additional payment line confirming the in-progress payment.
Checking the Cash Account
What you will need to do
To view completed cash transactions:
- Go to the Cash Account > Statement.
- You can change the date fields to view payments for a specific date range.
- Use Managed By to filter by cash managed by adviser or a Discretionary Manager.
- Use Select View to filter by product wrapper.
Please note
One-off payments will show as Cheque, Direct Credit or single Direct Debit. Regular payments will show as an Auto Direct Debit.
You can also see all cash transactions made within the account - for example where cash held in a product wrapper is used to buy investments and any withdrawals.
You can print a Client Transaction Listing by navigating to Reports & Documents > Request Report.
Any questions please email Elevate_Enquiries@aberdeenplc.com or call us on 0345 600 2399 – our lines are open 9am to 5pm, Monday to Friday.
