- On Elevate, go to Client Account > New Work > New or Amend Product Payment
- Step 2, check if collection Bank Account details are added to the client’s account, if not add the bank details before setting up the regular payment. You will not be able to add a regular payment without bank details added.
- Click Add to add payment, select the Bank Account the payment will be collected from, frequency and start date.
- Add the contribution value next to the product. You can also choose to open up a new product at this time.
- Continue through the new business process completing any relevant fields.
- Review your request, produce any required documentation and submit.
Setting up the Direct Debit
Direct Debit gives the client the option to take payments direct from their bank account. To allow us to do this we require sight of the original direct debit instruction.
New Direct Debit
This can be posted to us or uploaded to the client’s document library with email confirmation sent to Elevate_Enquiries@aberdeenplc.com. We will apply new direct debit mandate instruction within 10 working days with the first payment collected no sooner than 10 working days after applied.
Existing Direct Debits
If your client has already submitted a Direct Debit mandate instruction but this has not been used within 13 months then we will require a new completed Direct Debit mandate.
Can I amend or cancel a contribution?
To cancel and/or amend contribution please contact Elevate customer operations on 0345 600 2399 or Elevate_Enquiries@aberdeenplc.com to cancel contribution. Once cancelled you will be able to set up the new contribution level on the client account via New Work > New or Amend Product Payment.Please note that if a contribution is already in collection (approximately 5 working days before selected collection date), then the collection cannot be cancelled. Trades linked to the payment may be able to be cancelled.
How long does it take for my client’s monies to be applied to Elevate?
Once you have set up a regular contribution, it will be paid on the date selected (or next working day). You can check if the payments have completed and ensure money is invested at the right time. To view in-progress transactions:- Go to Transactions > Deposits/Withdrawals
- Use Status to filter by Open and Cancelled transactions
- Use Select View to filter by product wrapper.
- For regular payments in, hover over an entry to show:
- The bank account details
- The next payment due
Payments in are displayed here until we have received the payment. Once the payments have cleared they are displayed in Cash Account > Statement.
For regular payments in, eight days before the regular due date, the platform will create an additional payment line confirming the in-progress payment.
Read our guide on how to check that money has been received.
