Before you start
Ensure you have the details of the ceding plan and the client loaded on the Aberdeen Wrap platform.
Step 1: Load total client view
Load the client profile from the summary page. If this is a new client please create a new client profile.
Step 2: Select single payment
For clients who already hold an ISA select the three dots next to the ISA, and select “single payment”.
If your client does not hold an ISA, please select the "new product" button.
Step 3: Confirm financial advice
Confirm whether any financial advice has been given, and select “Transfer in, yes”.
Step 4: Confirm ISA type
Select the transfer type
- Cash ISA
- Stocks & Shares ISA
Search for and select the ceding provider.
If the provider is not available, add it manually using the plus button below the ceding scheme search bar.
Partial transfers
Transfers including current year OR previous year's subscriptions only, as well partial value or holding transfers.
Prefix the ceding scheme reference number field with “PARTIAL” on the Wrap platform. Failure to identify the transfer as partial may result in the transfer being processed incorrectly.
See below Important Information for further submission guidance.
Step 5: Confirm cash value
Confirm the cash value of the transfer and whether this includes current tax year subscriptions, non-current or both.
Step 6: Confirm in-specie transfer
If you selected ISA S&S, confirm if you wish to transfer in-specie or not. Since this is the cash transfer, choose "no" to transfer the ISA S&S in cash. (for in-specie go to ISA in-specie transfer page).
Step 7: Provide existing ISA account details
Please provide the existing ISA account number (including a sort-code if the ISA was previously held with a bank or building society).
Step 8: Provide adviser charges
- Once all details have been confirmed, please select “Next: Adviser charges”.
- Here you will enter details of any adviser charges to be applied. Adviser charges will be paid from the cash account, so please ensure there is enough cash in the Wrap cash account to cover the payment.
- Once you have confirmed this information, please select “Next: Review selection”.
Step 9: Select investments
- Here you will choose where the monies received from the transfer will be invested. You can choose to add new funds or use the existing investments that the client already holds.
- You can also choose to protect assets from auto-disinvestment at this point. Please ensure the total amount equals 100%.
- Once you have confirmed this information, please select “Next: Review”.
Step 10: Generate paperwork
If all information is accurate in the review stage, please select "Next" to generate the paperwork.
We will initiate ISA cash transfers within 48 hours for most requests – so you won’t need to send us signed documentation to start the transfer process (this process does not apply to paper transfers where we will still require the client to sign documents first).
We require you to upload the signed client documents to the platform once available as we will request a copy in future.
Documents which need to be signed by the client can be posted or sent to the client for electronic signing.
Once your client has signed all the documents, please select the submit button.
Step 11: Submit documents
Once your client has signed the documents, please upload them to our Request Centre.
For new clients, select "New Client Set up" in the Request Centre.
For existing clients, please select "Cash Transfer In."
Important information
Partial transfers
- Add "PARTIAL" to the ceding reference/policy number.
- Upload all relevant documentation to the Request Centre, leaving an additional note to indicate a partial transfer.
- Failure to identify the transfer as partial may result in the transfer being processed incorrectly.
Bank & Building society ISAs
- Include the sort code alongside the account number.
- We cannot request the transfer without this.
- Leave a note in the free text box in the Request Centre when uploading the required documents.
Paper transfers
- Signed documentation must be received before the transfer can be requested.
- Include the transfer details in the Request Centre.
- Some providers require the original signed documents. These can be posted to us using the address below if required.
Aberdeen Client Servicing
Sunderland
SR43 4EE
