Introducing Multi-Factor Authentication to the Wrap client portal
30 June 2026To help keep your clients’ information secure, we’re introducing Multi Factor Authentication (MFA) to the Wrap client portal.
We’ll contact your clients directly about this change, with the rollout happening in stages over the coming weeks.
What is MFA?
MFA adds an extra layer of security to your clients’ Wrap client portal accounts.
It requires them to confirm their identity using two or more methods when they log in, helping reduce the risk of unauthorised access - even if their password is compromised.
What your clients can expect
Over the next few weeks, we’ll email your clients to let them know MFA has been enabled and what they need to do next. We’ll use the email address they registered with for the client portal.
When they next log in, they will:
be prompted to set up MFA
choose a verification method – One Time Passcode sent via email, the Okta Verify app, or Google Authenticator (Apps are available free on iOS and Android.)
use their chosen method each time they log in
When will your clients be enabled for MFA?
The rollout of Multi-Factor Authentication (MFA) to client portal accounts is nearing completion. MFA has been enabled for most client portal users, with the remaining accounts due to be enabled over the next couple of weeks.
To help you support your clients, we’ve updated the client portal help guide.