Wrap & Fundzone contact us

Find contact details for our Wrap and Fundzone platforms.

Wrap online help

You can find how to guides and answers to common questions in our help centre.

All Wrap help

Our postal address

Aberdeen Client Servicing, Sunderland, SR43 4EE

Not with Wrap yet?

If you're looking to talk to us about how Wrap might suit your business, get in touch with our team.

Request a meeting

Existing client servicing

For queries on existing client account numbers starting with WP (Wrap).

Call us on:

0345 279 1001

Monday to Friday 09:00 to 17:30

The Wrap Servicing Team closes one hour earlier than usual on the third Wednesday of each month to support ongoing training and development. Thank you for your understanding.

The team will close at 4pm on 5 August rather than on the third Wednesday.

Select options:

Payments, transfers or ISA, SIPP or Personal Portfolio enquiries
Help with online access
Drawdown. Use our online form for standard Wrap SIPP requests
International Portfolio Bond.

For non-urgent servicing queries such as removing/updating adviser access and change queries please email:

wrap_servicing@aberdeenplc.com - For ISA, Personal Portfolio, Aberdeen SIPP.

wrap_sipp@aberdeenplc.com - For Wrap SIPP (Accounts activated before 24 November 2025) only.

Staying secure

We may monitor and/or record calls to protect you and us, and help with our training. Call charges will vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

You can also check our current service status page

Contacts and information for other key processes

SIPP drawdown forms

Drawdown on Aberdeen SIPP

The ability to process drawdown on Aberdeen SIPP is available on the platform through the drawdown journeys and can be set up and completed through this intuitive online process.

Aberdeen SIPP Drawdown guide

Drawdown on existing Wrap SIPP (Accounts activated before 24 November 2025)

Start a Wrap SIPP drawdown request

If you have any questions about drawdown for Wrap SIPP you can email:

nontelephony.drawdown@aberdeenplc.com

Bank details and authorisations

You can have up to four bank accounts on the platform at any one time. These can be added when you first create or increment a client account, or they can be added at any time. If, however, the client fails the online verification check or if it's for a Third Party, Employer or Trust Account, you need to complete the add/verify bank accounts details form. You will need to upload the completed form to the Request Centre.

Pick an option below to download and print a request form.

Client

Add or verify client bank account details (PDF)

Trust

Add or verify trust bank account details (PDF)

If you have an issue filling in the form, please save a copy to your computer before filling it in. Please also make sure your PDF Reader is up to date. If we have not already received a Direct Debit Mandate, please upload to the Request Centre.

Our bank details

Bereavement process

Withdrawals

DB Transfers

Off platform investments

DFM enquiries

Offshore Bonds

Fundzone

Submitting Wrap documents

For documents that need to be sent to us you can upload them to the Request Centre. You will need to select the correct option you are completing before you start. You can read more about the Request Centre.

Our commitment to respect

Aberdeen is proud to be a respectful and inclusive workplace. We ask everyone we interact with to do so in a professional, kind and respectful way. This helps us maintain a positive environment for everyone.

Complaints

We pride ourselves on our service but recognise that sometimes things can go wrong. If we fall short of your expectations, please tell us so that we can try and resolve the situation.

Our complaints process and contacts

Accessibility

Find out about accessibility tools and further support for you and your clients, from communications in additional formats to usability of our websites and platforms.

More accessibility information