To add a single contribution to the Elevate Platform, follow these steps:
- On Elevate, go to Client Account > New Work > New or Amend Product Payment
- Step 2, click Add, select from whose Bank Account the payment will be made, the payment type and payment method
- Add the contribution value next to the product. You can also choose to open up a new product at this time.
- Continue through the new business process completing any relevant fields.
- Review your request, produce any required documentation and submit.
Choosing the correct payment method
It is important to choose the correct payment and referencing method to allow us to quickly apply the monies. Your client can select from the following payment options:- Cheque – this option allows your client to send a contribution via cheque. If choosing this option please make the cheque payable to Elevate Portfolio Services with the Account ID on the back. You can post this to Elevate, PO Box 6877, Basingstoke, RG24 4RT.
- BACS/Faster Payment – this option allows your client to send a contribution via their bank. This payment must include your client’s Account ID and surname for reference.
Platform & Product: Elevate
Account Name: Elevate Portfolio Services
Account Number: 31276146
Sort Code: 16-04-00
Payment Reference: Account ID
- Direct Debit – this option allows Elevate to take payments direct from the client’s bank account. To allow us to do this, we require sight of the original direct debit instruction.
New Direct Debit
This can be posted to us or uploaded to the client’s document library with email confirmation sent to Elevate_Enquiries@aberdeenplc.com. We will apply new direct debit mandate instruction within 10 working days with the first payment collected no sooner than 10 working days after applied.
Existing Direct Debits
If your client has already submitted a Direct Debit mandate instruction but this has not been used within 13 months then we will require a new completed Direct Debit mandate.
This can be posted to us or uploaded to the client’s document library with email confirmation sent to Elevate_Enquiries@aberdeenplc.com. We will apply new direct debit mandate instruction within 10 working days with the first payment collected no sooner than 10 working days after applied.
Existing Direct Debits
If your client has already submitted a Direct Debit mandate instruction but this has not been used within 13 months then we will require a new completed Direct Debit mandate.
Can I amend or cancel a contribution?
To cancel and/or amend contribution please contact Elevate customer operations on 0345 600 2399 or Elevate_Enquiries@aberdeenplc.com to cancel contribution. Once cancelled you will be able to set up the new contribution level on the client account via New Work > New or Amend Product Payment.Please note that if a contribution is already in collection (approximately 10 working days before selected collection date), then the collection cannot be cancelled. We may be able to cancel trades linked to the payment up until the collection date.
How long does it take for monies to be applied to Elevate?
We will apply your client’s money no later than one working day after receipt as long as:- Your client has referenced the payment correctly
- You have submitted a valid expectation on Elevate
- If this is a new account, we have received signed copy of Terms & Conditions.
Once we have applied the money you can check Portfolio > Performance > Money In or Cash Account > Statement for receipt.
Read our guide on how to check that money has been received.
